Help & Support
Contact Us
Have a question about a request, shipping, or anything else? We're happy to help. Reach out directly — we typically reply within a few hours.
Response Time
Within 24–48 hours
Japan Standard Time (JST, UTC+9). Replies are sent Mon–Sat.
Frequently Asked Questions
How long does it take to get a quote?
We respond within 24–48 hours with availability confirmation and a detailed quote. For items listed on active marketplaces, we often respond same day.
Do I have to pay before you confirm the item is available?
No. Nothing is purchased until you review and approve the invoice. Payment is only collected after you confirm the quote.
What payment methods do you accept?
We accept major credit and debit cards via secure payment link. Bank transfer is also available on request.
Can you ship worldwide?
Yes. We ship to most countries using tracked international couriers (EMS, DHL, FedEx). Shipping cost is included in your quote.
What if the item sells before you can purchase it?
If an item sells before we can secure it, we will notify you immediately. You owe nothing and we will help you find an alternative if requested.
Do you handle authentication or condition verification?
Yes. We photograph items before purchase, verify condition against your requirements, and flag any discrepancies before charging.
Ready to place a request?
Request an Item